Florence Testimonials 

The most prompt and friendly and sweet staff anywhere...always very helpful even when covered up with people... I highly recommend Karah Henry and the others At

Karah was awesome! She’s probably the coolest, calmest, and sweetest manager I’ve ever dealt with. She’s very honest, too. I will always recommend Midgard, because Karah will take great care of you.

Super nice and clean facility. Awesome and friendly staff! I would highly recommend. Karah and Brittany are extremely helpful and make the whole process very easy.

I had a mishap that caused some of my blankets to go missing. The staff was understanding and gave me time to return them all. Everyone is extremely friendly and patient. If I ever need to move again I will be doing business with them for sure.

Friendly service, excellent facilities, and very well-maintained. Highly recommended for all storage or U-haul rental needs. Easy to access, automatic lighting, carts and dollies available for use, but the managers/employees really make the experience great.

Karah was excellent. She was friendly, explained everything, and was extremely patient when our card kept getting declined and we were on the phone with the bank. This was one part of the moving experience that wasn't stressful.

Awesome staff and very helpful! Managed to get the best deal in town for a tow dolly. Highly recommend!!!

The staff were very friendly and I got excellent service. I would recommend them to anyone.

The facility is very secure and staff is friendly. They have moving dollies available to move things into your unit as well as a utility elevator. The storage area can't be accessed unless you have a code, units have locks, and there are cameras. I definitely trust that my belongings will be safe there.

Dave, Karah and Brittany are top notch .....friendly and helpful I highly recommend..

Friendly and helpful staff. Karah is great! I highly recommend Midgard.

I have visited U-hauls throughout the Shoals area and in many different states and I can now conclusively say that Karah at this location is bar none the best manager at any U-haul location that I have visited in over 15 years of having rented from U-haul. She consistently goes out of her way to ensure that the customer has a pleasant experience and a smooth transaction with no task being considered too lowly for a manager to perform doing everything from skillfully handling U-hauls computer systems in record time, to even offering to help me to hook up a trailer in the rain! If U-haul does not promote her to the corporate team soon, it will be a huge mistake on their part. I also have to mention Britney at this location who I have known for just a little less time than Kara. Britney goes above and beyond in every transaction to see to it that my rental is in tip top shape and consistently has been first on the scene to help me to unhitch my trailer as soon as I arrive. Brittney has the skills the knowledge, the personality to keep this location running like a greased wheel as a manager when Kara is promoted to corporate so U-haul what are you waiting for. I will have to recruit both of these amazing workers myself if your team doesn't choose quickly to make use of their amazing potential. I would consider the customer service at this U-haul location with these two team members to be the absolute best in the entire Shoals area. They are both a shining example of the customer service that this town is so desperately lacking. It is rare to stumble across one worker like Brittney who enjoys what she does and does it well, it is even more rare to find a manager like Kara who does the same all while maintaining a productive and pleasant workplace for her team! When you visit this place, tell them Lee sent you!

Hi my name is jermale weathington. The staff at this particular storage place are great. To be specific there's a lady by the name of karah she was the most nicest caring and understanding woman I've ever met . She took care of me in a very professional manner. I was amazed honestly. To sum it all up if i ever need a place to store things or if i know someone that needs to store things ill visit back and refer people just because of her smile and her attitude thanks karah

Wonderful service and customer service

Very good experience

Super helpful and professional. Karah did a fantastic job!!!

I showed up no notice and didn't have an exact idea of the size I needed. Karah was patient and went ahead and took me to three available rooms and let me decide from there. Then she helped me arrange a truck drop-off to save me money when I move, which I had no idea was an option. Incredible.

Move in was super easy and efficient. Manager was really nice and informative. Definitely would recommend to anyone.

The facility is very clean, organized, and safe. Dave made moving in so much easier! Will definitely patronize this business again!

Move in was a super quick and easy process. This place takes pride in their security! The man at the front desk was super helpful and was able to answer all of my questions!